Informix Earns Top Customer Satisfaction Score in Q3 Print E-mail
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Written by Guy Bowerman   
Friday, 17 October 2008
Business Wire has a report on a Q3 technology vendor performance today survey that puts Informix in the lead for satisfaction, with a rating of 91, five points ahead of the next best (VMWare and CDW).

Read the announcement which includes the link to the full report here: Informix Earns Top Customer Satisfaction Score on VendorRate in Q3.

Here is an excerpt..

    LOS GATOS, Calif.--(BUSINESS WIRE)--VendorRate, the only Web-based business information service that offers quick, confidential performance ratings and comparisons of technology vendors, announced today that Informix was the top rated vendor for customer satisfaction in the third quarter of 2008.

    Informix, IBM’s relational database management system, outscored all other vendors during the quarter with a cumulative performance score of 91 based on ratings from more than 120 organizations.

    “The Informix score is even more impressive because it was among the most frequently rated companies during the past three months,” said VendorRate CEO Rick Schaefer. “Ratings came from highly satisfied customers from a wide cross section of companies, both in the U.S. and internationally.”

    VMware (86), CDW (86) and Apple computers (84) repeated among the top-rated vendors for the second consecutive quarter. Two newcomers to the leader board were software providers Quest and Oracle’s software group, both with 80.

    Accenture Consulting (58) and Microsoft Operating Systems (59) posted the lowest overall scores. Comcast Business (60) and data storage vendor EMC, ATT Wireless and IBM Global Services, all with 63, round out the bottom performers in the quarter.


It's always good for support engineers to see this kind of feedback (I guess I still think like a support engineer), since they mostly interact with customers in situations that are in various stages of unsatisfactoriness (hopefully only at the beginning).

Author: Guy Bowerman

 

 

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